Returns & Exchanges

At Umami Shop, we want you to be completely satisfied with your culinary purchases. Due to the perishable nature of our products, we offer a 14-day return window for non-perishable items and immediate resolutions for any damaged food goods.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged or incorrect food items, please include clear photos of the product and the packaging to expedite your claim.

• 3.
  Prepare Your Return

  Ensure non-perishable items are unopened and in their original packaging before placing them in a secure shipping box.

• 4.
  Receive Refund or Replacement

  Once your request is approved, we will issue a full refund to your original payment method or ship out a replacement immediately.