Frequently Asked Questions
Everything you need to know about bringing the fifth taste to your kitchen.
How do you ensure the freshness of perishable pantry items?
We source our products in small batches directly from artisanal producers and store them in climate-controlled facilities. Each item is marked with a clear 'best by' date and undergoes rigorous quality checks before being packed for shipment.
What is your shipping policy for fragile glass jars and liquids?
We use custom-designed, eco-friendly protective packaging to ensure your oils, sauces, and vinegars arrive safely. In the rare event of a breakage during transit, please contact our support team within 48 hours for a full replacement or refund.
Do you offer international shipping?
Currently, Umami Shop ships within the continental United States and Canada. Due to varying customs regulations regarding food products, we are working on expanding our international shipping capabilities soon.
Are your products suitable for specific dietary restrictions?
We offer a wide range of gluten-free, vegan, and organic products. Each product page features a full ingredient list and allergen warnings. You can also use our 'Dietary Filter' on the shop page to find items that fit your needs.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if you are unsatisfied with your order or received the wrong item, please reach out to us, and we will make it right through a store credit or exchange.
How can I track my Umami Shop order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery in real-time.